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How can we help?

Please add your order number in the comment section when contacting customer support.

Frequently Asked Questions

FAQ

How long will my order take?

Premade Release:
Orders are typically processed and shipped within 3-5 business days.

Pre-Order Release:
Items marked “Pre-Order” require additional production time. Pre-orders typically ship within 2–6 weeks.

All delivery windows are estimated and may vary depending on production volume.

How do I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped cannot be canceled.

How can I change my address?

If you need to update your address, please contact us before your order ships.

If an order is returned due to an incorrect or incomplete address, reshipment fees will be the buyer’s responsibility.

How can I join Early Access?

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