Shipping policy
Processing and Shipping Times
Premade Release:
Orders are typically processed and shipped within 3-5 business days.
Pre-Order Release:
Items marked “Pre-Order” require additional production time. Pre-orders typically ship within 2–6 weeks.
All delivery windows are estimated and may vary depending on production volume.
Payment is collected at checkout to secure your item.
Once your order ships, you will receive a confirmation email with tracking details.
By placing a pre-order, you acknowledge and accept the extended production and shipping timeframe.
Shipping Carriers
We currently ship using:
- USPS
- UPS
- FedEx
Shipping carrier is selected based on speed, reliability, and location.
International Orders
International shipments may be subject to customs fees, import duties, VAT, or additional taxes, which are the buyer’s responsibility.
Delivery times vary by destination and may take 10–15 business days after shipping, depending on local customs processing.
Address Accuracy
Customers are responsible for entering the correct shipping address at checkout.
If you notice an error and need to update your address, please contact us within 12 hours of placing your order. If your order has shipped, you will need to contact your carrier to correct your address.
If an order is returned due to an incorrect or incomplete address, reshipment fees will be the buyer’s responsibility.
Lost, Stolen, or Delayed Packages
Once an order is shipped and tracking information is provided, the package is in the custody of the carrier.
If your package is lost, stolen, or delayed, we will assist you in filing a claim with the carrier, but we cannot guarantee reimbursement from the carrier.
We are not responsible for delays caused by carriers, weather, or customs processing.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed, packed, or shipped cannot be canceled.
For questions about refunds or returns, please see our Refund Policy.